Frequently Asked Questions

To reset your password:

1. Go to the login page
2. Click on "Forgot your password?" link
3. Enter your email address
4. Check your email for a password reset link
5. Follow the link to create a new password

If you don't receive the email, please check your spam folder or contact our support team.

To change your subscription plan:

1. Log in to your account
2. Go to "Dashboard" and click on "Subscription"
3. Click on "Change Plan"
4. Select your desired plan and follow the payment instructions

When upgrading, we'll prorate the remaining time on your current subscription. Downgrades will take effect at the end of your current billing cycle.

To delete your account:

1. Log in to your account
2. Go to "Profile" page
3. Scroll down to the "Data & Privacy" section
4. Click on "Delete Account"
5. Follow the confirmation steps

Please note that account deletion is permanent and will delete all your subdomains and data. If you have an active paid subscription, please cancel it before deleting your account.

You can change your email address in your profile settings, but usernames cannot be changed once created. This is to maintain consistency and prevent confusion with subdomain ownership. If you absolutely need to change your username, please contact our support team for assistance.

Proxied records route traffic through Cloudflare's network, providing benefits like:

• DDoS protection
• CDN caching for faster loading
• Web Application Firewall (WAF) protection
• Hiding your origin IP address

DNS-only records simply direct traffic to your server without passing through Cloudflare's network. They:

• Expose your origin IP address
• Don't provide Cloudflare's security benefits
• Don't cache content
• Have faster direct connections in some cases

We recommend using proxied records for most websites, but DNS-only for services that require direct connections like FTP, email, or certain gaming servers.

With our Cloudflare integration, DNS changes typically propagate globally within 1-5 minutes. This is much faster than traditional DNS services that can take 24-48 hours.

However, due to DNS caching by ISPs and local DNS resolvers, some users might not see the changes immediately. The TTL (Time To Live) value of the DNS record determines how long DNS resolvers should cache the information.

Wildcard subdomains (e.g., *.yourdomain.example.com) are available on Pro and Premium plans. With a wildcard subdomain, any subdomain of your main subdomain will automatically resolve to the same IP address or target.

To set up a wildcard subdomain, create a new subdomain with an asterisk (*) as the name, and set it to the desired IP address or target.

Yes, our service works great with dynamic IP addresses. We provide two options:

1. API Access: Premium plan users can update their DNS records programmatically using our API.
2. Update URL: All users can generate a special update URL that can be used with dynamic DNS clients to update their IP address automatically.

For dynamic DNS clients, we recommend using software like ddclient, No-IP DUC, or similar tools that support custom update URLs.

Our billing cycles are either monthly or yearly, depending on the option you select when subscribing:

• Monthly billing: You'll be charged on the same day each month. For example, if you subscribe on the 15th, you'll be charged on the 15th of each month.
• Yearly billing: You'll be charged once a year and save 20% compared to monthly billing.

All subscriptions auto-renew until cancelled. You'll receive an email reminder a few days before each renewal.

To cancel your subscription:

1. Log in to your account
2. Go to "Dashboard" and click on "Subscription"
3. Click on "Cancel Subscription"
4. Follow the confirmation steps

Your subscription will remain active until the end of your current billing period. After that, your account will revert to the Free plan, but you'll need to reduce your subdomains to the Free plan limit (3) if you have more.

We offer a 14-day money-back guarantee for all paid plans. If you're not satisfied with our service, you can request a full refund within 14 days of your initial purchase or upgrade.

To request a refund:

1. Log in to your account
2. Go to "Dashboard" and click on "Subscription"
3. Click on "Request Refund" (only visible within the refund period)
4. Or contact our support team directly

Please note that refunds after the 14-day period are generally not provided, except in special circumstances at our discretion.

Yes, we offer special discounts for verified nonprofit organizations and educational institutions:

• Nonprofits: 50% discount on any plan
• Educational institutions: 30% discount on any plan

To apply for the discount, please contact our support team with proof of your organization's status (e.g., 501(c)(3) documentation for nonprofits, or official school documentation for educational institutions).

When you enable Cloudflare proxying for your subdomain (the orange cloud icon), HTTPS is automatically enabled with a shared SSL certificate. This is the easiest way to get SSL protection.

For proxied subdomains, you don't need to manage certificates yourself - Cloudflare handles everything automatically. Your visitors will see a secure connection with a valid SSL certificate.

If you choose DNS-only (gray cloud icon), you'll need to obtain and install an SSL certificate on your own server.

Our API is available for Premium plan subscribers and allows you to programmatically manage your subdomains. Here's how to get started:

1. Upgrade to a Premium plan if you haven't already
2. Go to the "API Keys" section in your dashboard
3. Generate a new API key
4. Use the API key in your requests with the "Authorization: Bearer YOUR_API_KEY" header

Our API documentation provides detailed information about available endpoints, request formats, and examples in various programming languages.

Yes, you can set up email with your subdomain by creating MX records. This feature is available on paid plans.

To set up email:

1. Sign up with an email hosting provider (like Google Workspace, Zoho Mail, etc.)
2. Obtain the MX records from your email provider
3. Create MX records for your subdomain in your dashboard
4. Create any additional records (TXT, CNAME) required by your email provider

Note that the effectiveness of email services on subdomains can vary, and some email providers might treat messages from subdomains with higher spam scrutiny. For professional email use, we recommend registering your own domain.

Cloudflare operates a large, dynamic IP range that changes periodically. If you need to whitelist Cloudflare IPs on your origin server, you should use the official Cloudflare IP lists, which are available at:

• https://www.cloudflare.com/ips-v4 (IPv4 ranges)
• https://www.cloudflare.com/ips-v6 (IPv6 ranges)

It's recommended to set up a process to regularly check and update these IP ranges in your firewall or server configuration, as they may change.