Privacy Policy

Last updated: June 10, 2025

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us when using our Service:

• Account Information: When you register for an account, we collect your username, email address, password, and optionally your name.
• Profile Information: Any additional information you provide in your profile, such as profile pictures or biographical information.
• Payment Information: If you subscribe to a paid plan, we collect billing details such as your name, address, and payment method information. Full payment details are processed by our payment providers and we do not store complete credit card information on our servers.
• Communications: Information you provide when you contact us for support or communicate with us.
• DNS Records: Information about the subdomains you create and manage using our Service.

1.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information about your device and usage:

• Device Information: Information about the device you use to access our Service, including hardware model, operating system, unique device identifiers, and mobile network information.
• Log Information: Server logs that record your use of our Service, including your IP address, browser type, pages visited, referring/exit pages, date/time stamp, and clickstream data.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.
• Usage Data: Information about how you use our Service, such as the features you use, the actions you take, and the time, frequency, and duration of your activities.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Service
• Processing transactions and managing your account
• Sending you technical notices, updates, security alerts, and administrative messages
• Responding to your comments, questions, and requests
• Communicating with you about products, services, offers, and events
• Monitoring and analyzing trends, usage, and activities in connection with our Service
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Personalizing and improving your experience with our Service
• Complying with applicable laws, legal processes, and regulations

3. Information Sharing

We may share your information in the following circumstances:

• With Service Providers: We share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. This includes our DNS providers (such as Cloudflare) who need access to your DNS records to provide our Service.
• For Legal Reasons: We may disclose information if we believe it is necessary to comply with a legal obligation, protect the safety of any person, address fraud or security issues, or protect our rights or property.
• With Your Consent: We may share information with your consent or at your direction.
• Business Transfers: If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

4. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encrypting data in transit using SSL/TLS
• Implementing access controls to limit who can access personal information
• Regularly reviewing our information collection, storage, and processing practices
• Taking physical security measures to protect against unauthorized access to systems

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Account Information

You may update, correct, or delete your account information at any time by logging into your account and modifying your profile or by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

5.2 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

5.3 Promotional Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

5.4 Data Portability

You can export your data from our Service. We provide tools in your account dashboard to export your subdomains and account information.

6. International Data Transfers

We may transfer, process, and store your personal information in countries other than your own. These countries may have data protection laws that are different from those in your country.

When we transfer personal information outside of the European Economic Area (EEA), we take steps to ensure that your information receives an adequate level of protection.

7. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information as soon as possible.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

We will provide more prominent notice of material changes, such as by sending you an email or displaying a notice on our website. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

9. GDPR Compliance

For users in the European Union (EU), we process your personal information in accordance with the General Data Protection Regulation (GDPR). This means you have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request the rectification or erasure of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided below.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.